Members Portal manual · Online payments
Disputes & refunds
Handle chargebacks and customer refunds for online payments, with every action recorded against the original transaction.
Refund a payment
- 1Open the transaction and select Refund.
- 2Choose full or partial and enter the reason.
- 3Funds return to the original card, usually within 5–10 working days.
Respond to a dispute
- 1Disputes raised by the issuing bank appear with a response deadline.
- 2Upload the invoice, delivery proof or service confirmation.
- 3Track the outcome from the same screen.